Privacy Policy — 03bet

Section 1

Data We Collect

When you create an account, make a deposit, place a wager, or contact our support team on the 03bet platform, we collect certain categories of personal data. This collection is necessary to deliver our services, verify your eligibility, process financial transactions, prevent fraud, and fulfil our legal obligations. The categories of data we collect are set out below.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is contained in standard government-issued identity documents submitted for KYC purposes. We do not collect health data except where voluntarily disclosed in a responsible gaming self-assessment context, in which case it is used solely to facilitate player protection measures.

Section 2

How We Use Your Data

03bet processes your personal data only for clearly defined, lawful purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The following table sets out the primary purposes for which we process personal data and the lawful basis for each.

• Account Management: To create and maintain your player account, verify your identity, process login requests, and manage account security settings. This processing is necessary for the performance of our service contract with you.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and connected banking partners. Financial data is transmitted securely and is not stored in plain text on our servers.
• Regulatory Compliance: To satisfy our anti-money-laundering (AML), know-your-customer (KYC), and counter-terrorism-financing (CTF) obligations. Certain data must be retained for a minimum statutory period regardless of your preferences.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, account takeovers, collusion, bonus abuse, and other prohibited conduct. This processing is in our legitimate interest and in the interest of all honest players on the platform.
• Customer Support: To respond to your queries, resolve disputes, process complaints, and provide assistance via live chat and email. Support communications are logged for quality assurance and audit purposes.
• Responsible Gaming: To monitor for signs of problem gambling, enforce self-exclusion requests, apply deposit and loss limits, and provide intervention where our platform data suggests a player may be at risk.
• Platform Improvement: To analyse usage patterns, identify technical issues, improve game loading performance, and personalise the platform experience. This processing uses aggregated and anonymised data wherever possible.
• Marketing Communications: To send you promotional emails about 03bet bonuses, seasonal offers (BPL season, Eid, Pohela Boishakh), and new game launches — but only where you have opted in to receive such communications. You may opt out at any time via your account settings or by emailing [email protected].

Section 3

Data Sharing & Third Parties

03bet does not sell, rent, or trade your personal data. We share data with third parties only in the limited circumstances described below, and only to the extent necessary for the specific purpose stated. All third-party partners who process data on our behalf are contractually bound to handle that data in a manner consistent with this Privacy Policy and applicable data protection law.

• Payment Service Providers: We share your payment data with bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank solely to process your financial transactions. These providers operate under their own privacy policies and regulatory frameworks.
• Identity Verification Partners: We use third-party KYC verification services to confirm the authenticity of identity documents submitted during account verification. These partners process your identity data strictly for verification purposes and are prohibited from using it for any other purpose.
• Game Software Providers: Certain technical data (session identifiers, game round data) is shared with game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to facilitate game delivery and resolve disputes. These providers do not receive your identity or financial data.
• Analytics Providers: We use privacy-compliant analytics tools to understand platform usage. Analytics data is anonymised before processing and is never linked back to individual player accounts for the purpose of reporting to third-party analytics vendors.
• Legal and Regulatory Authorities: We may disclose personal data to relevant financial intelligence units, law enforcement agencies, or regulatory bodies where we are legally required to do so, or where disclosure is necessary to protect the safety of our players or the integrity of the platform.
• Business Transfers: In the event of a merger, acquisition, or sale of substantially all assets of the 03bet business, personal data held by us may be transferred to the successor entity. You will be notified by email of any such transfer and the privacy terms that will apply thereafter.

Section 4

Cookies & Tracking Technologies

The 03bet platform uses cookies and similar tracking technologies to operate core platform functions, maintain your session state, detect fraud, and analyse how the platform is used. We do not use third-party advertising cookies or retargeting pixels. Below is a full breakdown of the cookie categories we use.

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They manage your login session, maintain your account state across pages, and protect against cross-site request forgery (CSRF) attacks. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: These cookies remember your preferences such as language setting, preferred payment method, and display options. They enhance your experience but are not essential to basic platform operation. You may disable functional cookies in your browser settings, though some features may be affected.
• Analytics Cookies: We use privacy-respecting analytics tools to collect anonymised data about page views, session durations, error rates, and navigation paths. This data helps us identify performance issues and improve the platform. Analytics cookies do not track you across third-party websites.
• Security & Fraud Detection Cookies: These cookies help us identify unusual access patterns, detect bot activity, and protect player accounts from unauthorised access. They are essential to our fraud prevention systems and cannot be disabled.

Most web browsers allow you to control cookies through their settings preferences. You can instruct your browser to refuse all cookies or to alert you when cookies are being set. Please note that disabling strictly necessary or security cookies will impair your ability to use the 03bet platform. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

Section 5

Data Retention

03bet retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any overriding legal or regulatory obligation to retain data for a longer period. Our standard retention periods are as follows:

After the applicable retention period has expired, personal data is either securely deleted or irreversibly anonymised so that it can no longer be linked to any individual. Data that has been anonymised is not subject to this Privacy Policy and may be retained indefinitely for statistical and research purposes.

Section 6

Your Privacy Rights

As a player on the 03bet platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our data team at [email protected] with the subject line "Privacy Rights Request", along with sufficient information to verify your identity. We will respond within 30 calendar days.

• Right of Access: You have the right to request a copy of all personal data that 03bet holds about you, along with information about how that data is being used. We will provide this in a structured, commonly used format.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account information directly through your account settings panel.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (if consent was the basis for processing), or where you object to processing and there is no overriding legitimate interest. Note that erasure requests cannot override our legal obligation to retain certain records.
• Right to Restrict Processing: You may request that we temporarily restrict the processing of your data while a rectification or objection request is being assessed. During a restriction period, we will hold your data but will not actively process it beyond what is strictly necessary.
• Right to Data Portability: Where processing is based on your consent or on a contract, you have the right to receive your personal data in a portable format (JSON or CSV) so that you may transfer it to another service provider.
• Right to Object: You have the right to object to the processing of your personal data where processing is based on our legitimate interests or for direct marketing purposes. We will cease processing upon receipt of a valid objection unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Marketing Consent: If you have opted in to receive marketing emails from 03bet, you may withdraw that consent at any time by clicking "Unsubscribe" in any marketing email or by emailing [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal.

Section 7

Data Security Measures

03bet takes the security of your personal data seriously and implements a range of technical and organisational measures to protect against unauthorised access, accidental loss, destruction, or disclosure. No platform can guarantee absolute security, but we maintain industry-standard protections across all systems that process player data.

• SSL/TLS Encryption: All data transmitted between your browser or app and the 03bet platform is encrypted using TLS 1.2 or higher. This prevents interception of your data in transit, including login credentials and payment information.
• Encryption at Rest: Sensitive data stored on our servers — including identity documents, financial records, and hashed passwords — is encrypted at rest using AES-256 encryption. Plaintext passwords are never stored in our database.
• Access Controls: Access to systems that contain personal data is restricted to authorised personnel only. Access is granted on a need-to-know basis, is protected by multi-factor authentication, and is logged for audit purposes. All access logs are reviewed periodically.
• Network Security: Our infrastructure is protected by enterprise-grade firewalls, intrusion detection systems, and DDoS mitigation. We conduct regular penetration tests and vulnerability assessments to identify and remediate security weaknesses proactively.
• Incident Response: We maintain a documented incident response plan that defines the steps to be taken in the event of a data breach, including containment, investigation, notification, and post-incident review. Players affected by a material breach will be notified within 72 hours.
• Staff Training: All 03bet employees who handle personal data receive regular data protection training. Our data protection responsibilities are overseen by a designated privacy officer who ensures ongoing compliance with this policy and applicable data protection principles.

While we implement all reasonable security measures, you also play an important role in keeping your account secure. Use a strong, unique password for your 03bet account, enable two-factor authentication where available, and never share your login credentials with any third party. If you suspect your account has been compromised, contact [email protected] immediately.

Section 8

Policy Updates & Contact

03bet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes — such as collecting a new category of data, introducing a new processing purpose, or changing our data retention periods — we will notify registered players by email and by posting a prominent notice on the platform at least 14 days before the updated policy takes effect.

The effective date at the top of this document indicates when the current version was last reviewed and published. We recommend checking this page periodically to stay informed of any changes. Your continued use of the 03bet platform after the effective date of a revised Privacy Policy constitutes your acknowledgement of the updated terms.

Previous versions of this Privacy Policy are archived and available upon request. If you wish to compare the current version with a prior version, please contact our support team with the date of the version you are seeking.

This Privacy Policy was last reviewed and published on 1 January 2026. The policy applies to all personal data collected by 03bet through the website at https://03bet.ws and any associated mobile applications or platform extensions. It does not apply to third-party websites linked from our platform; those sites maintain their own privacy policies for which 03bet accepts no responsibility.